Recently, we heard a complaint from a person who had gone to a timeshare presentation and who had enough strength to say no to the many offers. Yet, once it was obvious that the person would not buy, the timeshare salesperson had a near tantrum, yelling and eventually walking out of the room.
Unfortunately, this is not an uncommon practice of timeshare salespeople. It is a last-gasp tactic that creates guilt and disorientation to the prospective buyer that in a small number of cases could cause someone to buy. The outburst could also stem from an attitude that the salesperson wants to ruin the day of the prospect because he/she did not purchase.
It will certainly leave a bitter “after-taste” from the timeshare presentation that may cause a person to never attend another timeshare presentation – which is the result that timeshare salespeople would want – keeping away people that will not buy.
In the end, the salesperson probably isn’t thinking about tactics or reasons for doing things. He probably is just immature and stressed about not making the sale and not making the money that he needs to make. So, he takes out the frustration on the person in front of him.
So, here’s some advice if you find yourself in this situation in the future. First, there’s no need to escalate the situation by getting angry yourself. If you can talk to a person or two nearby, ask for their opinion on what just happened. If they agree that the salesperson acted unprofessionally, write down their name & number. You can use a witness when writing a complaint to the company.
Also, take your experience and share it with as many people as you can. The worst thing that can happen to a timeshare company is having no prospective buyers in the room for a presentation. No one likes being treated poorly and unprofessionally. Even people who might buy will be turned off by unprofessional behavior, so spread the word.